Shipping & Returns Policy – Nicholas & Co

At Nicholas & Co, all of our products are handmade and personalised with care. Please read our shipping and returns information below before placing your order.

1. Production & Shipping Times

  • All products are made-to-order. Please allow up to 10 business days for production before shipping.

  • If you have discussed and purchased a rush order, please allow up to 3 business days for production before shipping.

  • Shipping times vary depending on your location:

    • Within Australia: Typically 3–7 business days after dispatch (standard postage)

    • Within Australia: Typically 1-3 business days after dispatch (express postage)

    • International: Shipping times and rates will be calculated at checkout. Please note customs fees or duties may apply and are the responsibility of the customer.

  • Once your order has been dispatched, you will receive a tracking number so you can monitor your delivery.

2. Previews & Proofs

  • Event & Wedding Signage: You will receive a digital draft prior to production. You may request changes within 72 hours of receiving the draft. If no response is received, the proof will be considered approved.

  • Standard Products (e.g., first day boards, photo boards): A photo of the completed product will be sent prior to shipping.

3. Returns & Refunds

Because our products are personalised and made-to-order, we are unable to accept returns or refunds for change of mind.

Refunds or replacements are only offered if:

  • Your item arrives damaged.

  • Your item is incorrect or not as ordered.

If you experience an issue with your order:

  1. Contact us within 48 hours of delivery at hello@nicholasandco.com.au.

  2. Include photos of the item and packaging, along with your order number.

  3. If a refund is approved, it will be processed to your original payment method.

4. Order Changes

  • Requests for changes to orders must be made within 24 hours of placing the order.

  • After this period, production may have begun, and changes may no longer be possible.

5. International Customers

  • Shipping rates and delivery times will be calculated at checkout.

  • Customers are responsible for any customs fees, duties, or import taxes that may apply.

6. Contact Us

If you have any questions about shipping, proofs, or returns, please contact us:

📧 hello@nicholasandco.com.au